My background is in UX consulting, where I worked with clients in the health care, real estate, telecommunication, and technology spaces to improve their enterprise tools and processes. Working with a broad range of clients and industries has allowed me an expansive understanding of the methods involved in creating and evaluating digital products.

As a UX consultant, my curiosity paired with a fast-paced environment led me to answer UX questions through fly on the wall observation, impromptu interviews, and spur-of-the-moment A/B testing. I realized my growing fascination in the people using these tools and discovering their unique stories. Seeking a structured and methodological approach to uncovering insights, I pursued a Masters of Science in Human Factors in Information Design at Bentley University.

Since then, I’ve helped improve the employee experience and developed innovative ways for customers to shop at Wayfair. Now, I’m looking for my next research opportunity!

Skills:

Research Planning
Contextual Inquiry
Usability Testing
Customer Journey Maps
In-Depth Interviews
Survey Design
Interaction Design
Design Documentation
Stakeholder Management
Insights Reporting

Tools:

UserTesting
Figma
Alida
Miro
Mural
Maze
Reduct